Cancellation Policy

REFUNDS & EXCHANGES ARE SUBJECT TO AVAILABILITY:  Contact us by phone to cancel or inquire about making any changes to your reservation: (310) 510-0211 or When making changes to an existing reservation, please note that a change fee may apply. No show guests will be charged the full price.

A 10% processing fee may apply when requesting a cancellation or change more than 72 hours prior to your activity time. Tickets cannot be refunded or rescheduled within 72 hours of the activity time because your space is guaranteed. In case of operator cancellation due to weather or other unforeseen circumstances, you will receive a full refund.

Most activities take place rain or shine: Typically, activities run regardless of weather conditions. In the rare situation where the seller is forced to cancel the event, ticket-holders will be allowed to reschedule to another time (subject to availability) or receive a full refund.

GROUP REFUNDS & EXCHANGES: Terms vary based on each individual group contract.  Please refer to your group contract or email for details regarding cancellations, exchanges, and fees.