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Cancellation Policy

REFUNDS & EXCHANGES ARE SUBJECT TO AVAILABILITY: Contact us by phone to cancel or inquire about making any changes to your reservation: (310) 510-0211 or When making changes to an existing reservation, please note that a change fee may apply. No show guests will be charged the full price.

Any cancellation or changes more than 72 hours prior to your activity time will receive a credit for future activities with Catalina Tours. Tickets cannot be refunded or rescheduled within 72 hours of the activity time because your space is guaranteed. In case of operator cancellation, you will receive a full refund. Please be aware refunds can take up to 90 business days.

Most activities take place rain or shine: Typically, activities run regardless of weather conditions.

GROUP REFUNDS & EXCHANGES: Terms vary based on each individual group contract. Please refer to your group contract or email for details regarding cancellations, exchanges, and fees.